At Luxential Living, we strive to ensure that your shopping experience is as seamless and enjoyable as possible. Below you will find detailed information about our delivery options, shipping times, and policies.

Shipping Options

Standard Shipping:

• Delivery Time: 3-7 business days

• Cost: Calculated at checkout based on your location and order size

Express Shipping:

• Delivery Time: 1-3 business days

• Cost: Calculated at checkout based on your location and order size

International Shipping:

• Delivery Time: 7-14 business days

• Cost: Calculated at checkout based on your location and order size

Order Processing

• Processing Time: Our candles are made by hand and in small batches to ensure the highest quality. As a result, orders are typically processed within 3-5 business days. During peak times or sales events, processing may take slightly longer.

• Order Confirmation: You will receive an email confirmation once your order has been placed. Another email will be sent with tracking information once your order has shipped.

Tracking Your Order

• Tracking Information: Once your order has shipped, you will receive an email with tracking information. You can use this information to track your package until it arrives at your doorstep.

Delivery Issues

• Damaged Items: If your order arrives damaged, please contact our customer service team at [your email address] within 48 hours of receiving your package. Include your order number and a photo of the damaged item, and we will assist you with a replacement or refund.

• Lost Packages: If your package is lost in transit, please contact us at [your email address]. We will work with the shipping carrier to locate your package or send a replacement if necessary.

International Shipping

• Customs and Duties: International orders may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the recipient and are not included in the shipping cost. Please check with your local customs office for more information.

• Shipping Restrictions: Some countries may have restrictions on the import of certain products. Please ensure that your order complies with local regulations before placing your order.

Returns and Exchanges

• Return Policy: If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused and in their original packaging. Please contact our customer service team at [your email address] to initiate a return.

• Return Shipping: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping service for returns.

Contact Us

If you have any questions or need further assistance, please contact our customer service team at [your email address]. We are here to help and ensure that your Luxential Living experience is exceptional.

Thank you for choosing Luxential Living, where we make aromatherapy an essential home luxury.